Returns & Refund Policy

At Desic, every product is carefully checked before it is packed and shipped. We want your order to reach you in the best possible condition.

No Returns, Exchanges or Refunds

All Desic orders are final sale.

We do not accept returns, exchanges or refunds for:

  • Change of mind

  • Incorrect size selection

  • Colour preference

  • Fit or styling preferences

  • Ordering the wrong product

  • Any other personal reason

Please check the product description, size information, measurements and images carefully before placing your order.

If you are unsure about a size or need help with a product before ordering, please contact us and we will be happy to help.

Sale Products

All sale and discounted products are final sale. We do not accept returns, exchanges or refunds on products purchased during a sale or at a discounted price.

Damaged or Defective Products

Although every product is thoroughly checked before shipping, damage may occasionally occur during transit.

If your order arrives damaged or defective due to shipping, you must contact us within 24 hours of delivery.

Complete Unboxing Video Required

A complete, continuous unboxing video is mandatory for any damage or defect claim.

Your video must:

  • Begin before the package is opened.

  • Clearly show the unopened package and its condition.

  • Show the package being opened without any cuts or edits.

  • Show the product being removed from the packaging.

  • Clearly capture the damage or defect during the unboxing itself.

The video must show the complete process from the unopened package through to the discovery of the damage or defect.

Photos alone will not be sufficient to process a damage or defect claim.

How to Report a Damaged or Defective Product

If you receive a product that appears damaged or defective:

  1. Do not use, wash, alter or repair the product.

  2. Record a complete unboxing video as described above.

  3. Contact us within 24 hours of delivery.

  4. Send us your order details along with the complete unboxing video.

  5. Our team will review the claim and verify the issue.

If the damage or defect is confirmed to have occurred during shipping, we will communicate the resolution available for your order.

24-Hour Reporting Period

Any damage or defect must be reported within 24 hours of delivery.

Claims received after this period may not be accepted.

We strongly recommend checking your package and product immediately after delivery and recording the complete unboxing process.

Contact Us

For any questions regarding returns, refunds or damaged products, please contact us:

Email: desicindia@gmail.com
WhatsApp: +91 83742 07877

Please note: Desic does not accept returns, exchanges or refunds except where a product is confirmed by Desic to have been damaged or defective during shipping and the required evidence is provided within 24 hours of delivery.