Privacy Policy

At Desic, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains what information we collect when you visit or shop on desic.in, how we use it, when we may share it, and the choices available to you.

By using our website or placing an order with us, you agree to the practices described in this Privacy Policy.

1. Who We Are

This website is operated by Desic

Website: desic.in
Email: desicindia@gmail.com
WhatsApp: +91 83742 07877
Business address: [Registered business address]

For questions about this Privacy Policy or your personal information, you can contact us at desicindia@gmail.com or WhatsApp us on +91 83742 07877.

2. Information We Collect

When you browse our website, create an account, place an order or contact us, we may collect information such as:

Your name
Mobile number
Email address
Billing and delivery address
Order and purchase details
Payment-related information required to process your order
Information you provide when contacting customer support
Any other information you voluntarily provide to us

We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information and information about how you interact with our website.

3. How We Use Your Information

We collect and use your information for purposes connected with operating and improving our business, including to:

Process and deliver your orders
Confirm and communicate order details
Process payments through our payment service providers
Provide customer support
Respond to enquiries and requests
Manage your account, if you create one
Send important service-related communications
Improve our website, products and customer experience
Prevent fraud, misuse and unauthorised activity
Comply with applicable legal and regulatory requirements

Where required, we will seek your consent before processing your personal data for a particular purpose.

4. Payment Information

Payments made through our website may be processed by third-party payment service providers.

Desic does not need to store your complete debit or credit card details to process your order. Payment information may be collected and processed directly by the relevant payment provider according to its own privacy and security practices.

Please refer to the applicable payment provider's privacy policy for more information about how it handles payment information.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share information with trusted service providers where it is necessary to operate our business and provide our services. This may include:

Payment service providers
Delivery and logistics partners
Website hosting and ecommerce service providers
Technology and website service providers
Customer support or communication service providers
Analytics and security service providers

These parties receive only the information reasonably required for the relevant service.

We may also disclose information where required by applicable law, legal process or a lawful request from a government or regulatory authority.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to make the website work properly, remember preferences, understand website usage and improve your shopping experience.

Cookies may also be used by third-party services that provide analytics, advertising or other website functionality.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website functionality.

7. Marketing Communications

If you choose to receive marketing communications from us, we may use your email address or mobile number to send you information about new products, collections, offers and other Desic updates.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us at desicindia@gmail.com.

You will continue to receive essential communications relating to orders or services where necessary.

8. Data Security

We take reasonable measures to protect the personal information we hold against unauthorised access, misuse, loss, alteration or disclosure.

However, no website or method of transmitting information over the internet can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted to or through our website.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services, maintaining business and transaction records, resolving disputes and meeting applicable legal, tax and accounting requirements.

When information is no longer required, we will take reasonable steps to delete or anonymise it, subject to applicable legal requirements.

10. Your Rights

Depending on applicable law and circumstances, you may have rights regarding your personal data, including rights to access information about the personal data we process, request correction of inaccurate information, withdraw consent where processing is based on consent, and raise a grievance regarding the processing of your personal data.

To make a privacy-related request, contact us at:

Email: desicindia@gmail.com
WhatsApp: +91 83742 07877

We may need to verify your identity before processing certain requests.

Where you withdraw consent, this will not affect processing that was lawfully carried out before the withdrawal. It may also affect our ability to provide certain services where the information is necessary for that service.

11. Children's Privacy

Our website is intended for general consumers and is not directed towards children.

We do not knowingly collect personal data from children in circumstances where applicable law requires parental consent or prohibits such collection.

If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate steps.

12. Third-Party Websites

Our website may contain links to third-party websites, services or social media platforms.

This Privacy Policy applies only to information collected by Desic through our website and services. We are not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology or applicable laws.

Any updated version will be published on this page with a revised Last Updated date.

We encourage you to review this page periodically.

14. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or your personal information, please contact us:

Desic
Email: desicindia@gmail.com
WhatsApp: +91 83742 07877
Website: desic.in